FAQ

VACCINES

Just like sending your children to school we want to advise you that groups of dogs are often a risk for viruses and bacteria. To do our very best for you we utilize strict cleaning policies (see more below) as well as requiring that you upload shot records for you dog(s) on the vet’s letterhead (sorry, we no longer accept feed store vaccinations) for admission to in person training.

Here is the list of recommended inoculations.  Your vet may adjust this list of shots for your particular dog’s needs and we will always accept Titers.

  • Distemper

  • Hepatitis

  • Leptospirosis | Required Annually

  • Parainfluenza

  • Parvo virus

  • Rabies (1yr or 3yr vaccine accepted)

  • Bordetella (Kennel cough) Required Annually

  • Canine Influenza (H3N2/H3N8) Must Cover Both Strains

You may upload your vaccinations to your Owner account or Text us a copy of your dog’s shot record ahead of your reservation at our SMS line 1(833)926.0791; screenshots and photos are acceptable. If you forget it, we will ask that you begin training at a later date when you have the record.

FECAL

In addition to vaccinations on a proper schedule we have a policy for receiving proof of a clear fecal. We require a clean fecal before any social activities. This is the PNW, this means we are generally a wet climate and virus’ and bacteria love it here. These clean fecals will help you protect your pet and help us protect our entire community from the following:

  • Hookworms

  • Roundworms

  • Whipworms

  • Giardia

  • Coccidia

You may upload your results to your Owner account or email us a copy of your dog’s clean fecal record ahead of your reservation or bring it to the first meeting.

Failure to provide a clean fecal report within 1 week of your dog’s first participation in our programs waives any responsibility on our behalf. If you are unable to provide this, we ask that you begin training at a later date when you have the results. After this initial visit we request you repeat veterinary fecal checks regularly (especially with dogs that are active in their community and the wilderness) and update us if anything shows up.

WHAT ARE WE DOING TO HELP?

In addition to regularly checking that your pups playmates aren’t introducing bacteria and virus’ to our play groups and property we also have worked hard to develop a strong cleaning regiment:

  • We use our Wyziwash 2-3x a day for general clean up and immediately after every accident.

  • We pick up and bag poop as soon as we find it.

  • We bleach all bowls between each use and dump, sanitize, refill bowls and kiddie pools several times a day.

  • We ask our trainers to wash their hands between each training session to the best of their abilities.

  • We now use HEPA air filters at both the kennel building and facility to do our best to clean the air in our dog rooms.

  • We attempt to prevent gear swapping and sanitize toys frequently.

OUR STAFF CARES

  • Here at Harmony Canine Training we are paying at and above industry average. We are a small business and it cuts into our overhead but it is well worth it.

  • We want our trainers and staff to feel satisfied and engaged in the team. We find this insures the best work for your pups and you as handlers.

  • Please always feel free to tip them, send us a thank you about their work, or contact us with any concerns.

  • We love our trainers and we’re so excited to foster a healthy learning environment for everyone involved.

Cancellation policy:

  • Private Lessons & Day Training/Farm Days: All cancellations must be made 24 hours in advanced. If you cancel less than 24 hours prior to your appointment, you will forfeit that lesson and fee. If you wish to terminate your package of lessons or day training, a refund of 50% of any unused services will be refunded back to you. No refunds will be given to services already rendered. Private Lesson Packages must be used within 6 months of purchase date.

  • Group Classes: No refunds. No make-ups. If you plan on missing a group class, please notify us, we will do our best to get you the information missed during that week.

  • Board & Trains: If you wish to cancel your Board & Train Program prior to the start date, you will receive a full refund of your deposit if notice is given 2 or more weeks prior to the planned start date. You will receive a 50% refund of your deposit if notice is given between 1 and 2 weeks in advance and you will lose your full deposit if notice of cancellation is given within 1 week of planned start date.

  • Boarding: If you wish to cancel your Boarding prior to the start date, you will receive a full refund of your deposit if notice is given 2 or more weeks prior to the planned start date. You will receive a 50% refund of your deposit if notice is given between 1 and 2 weeks in advance and you will lose your full deposit if notice of cancellation is given within 1 week of planned start date.